Privacy and Security Policy

1. This website is brought to you by English Exams Doctor, a trading name owned by Simon M Warner. We take the privacy of our customers and website users very seriously. We ask that you read this Privacy and Security Policy ('the Policy') carefully as it contains important information about how we will use your personal data.

2. For the purposes of the UK Data Protection Act 1998, Simon M Warner, who owns English Exams Doctor ('we' or 'us') is the 'data controller' (ie the entity that is responsible for, and controls the processing of, your personal data).

Personal data collected about you

3. We will obtain personal data about you such as your name, address, payment details, whenever you contact us for any reason.

4. For example, we will obtain your personal data when you contact complete an online form or call us,. We may also obtain sensitive personal data about you when you make an order with us. If you provide such information, you will be consenting to our processing it for the purpose of providing our services to you.

5. We may monitor your use of this website through the use of cookies and similar tracking devices. For example, we may monitoring how many times you visit, which pages you go to, traffic data, location data and the originating domain name of a user's internet service provider. This information helps us to build a profile of our users. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually. Please see further the section on 'Use of cookies' below.

6. Occasionally we may receive information about you from other sources (such as credit reference agencies) which we will add to the information which we already hold about you in order to help us provide services to you.

How your personal data may be used

7. We will use your personal data for the purposes described in the data protection notice that was given to you at the time your data were obtained. These purposes include:

    to help us identify you and any accounts you hold with us


    research, statistical analysis and behavioural analysis

    customer profiling and analysing your purchasing preferences

    marketing--see 'Marketing and opting out' below

    fraud prevention and detection

    billing and order fulfilment

    credit scoring and credit checking--see 'Credit checking' below

    customising this website and its content to your particular preferences

    to notify you of any changes to this website or to our services which may affect you

    security vetting

    improving our services

Marketing and opting out

8. Unless you have asked us not to do so, we may contact you by mail, telephone, SMS, text/picture/video message and email about other education services which may be of interest to you. If you prefer not to receive any direct marketing communications from us, you can opt out at any time. See further 'Your rights' below.

Disclosure of your personal data

9.We may disclose your personal data to:

    other companies within our group

    our agents and service providers, web developers

    credit reference agents--see 'Credit checking' below

    law enforcement agencies in connection with any investigation to help prevent unlawful activity

Keeping your data

10.We will use technical and organisational measures to safeguard your personal data, for example:

    access to your account is controlled by password and username which are unique to you

    we store your personal data on secure servers

    all our websites are encrypted using SSL technology

    payment details are encrypted using SSL technology

11.Whilst we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely and for this reason we cannot guarantee the security or integrity of any personal data which are transferred from you or to you via the internet.


12. We may monitor and record communications with you such as telephone conversations and emails for the purpose of quality assurance, training, fraud prevention and compliance.

Credit checking

13. To enable us and other companies in our group to make credit decisions about you for fraud prevention and money laundering purposes, we may search the files of credit reference agencies who will record the search. We may disclose information about how you conduct your account to such agencies and your information may be linked to records relating to other people living at the same address with whom you are financially linked. Other credit grantors may use this information to make credit decisions about you and the people with whom you are financially associated, as well as for fraud prevention, debtor tracing and money laundering purposes. If you provide false or inaccurate information and we suspect fraud, we will record this.

Information about other individuals

14. If you give us information on behalf of someone else, you confirm that the other person has appointed you to act on his/her behalf and has agreed that you can:

    give consent on his/her behalf to the processing of his or her personal data

    receive on his/her behalf any data protection notices

    give consent to the transfer of his/her personal data abroad

Use of cookies

A cookie is a small text file which is placed onto your computer (or other electronic device) when you access our website. We use cookies and other online tracking devices such as (specify, eg web beacons, action tags, Local Shared Objects, single-pixel gifs)] on this website to:

    recognise you whenever you visit this website (this speeds up your access to the site as you do not have to log on each time)

    obtain information about your preferences, online movements and use of the internet

    carry out research and statistical analysis to help improve our content, and services and to help us better understand our customer requirements and interests

    target our marketing and advertising campaigns more effectively by providing interest-based advertisements that are personalised to your interests

    make your online experience more efficient and enjoyable.

The information we obtain from our use of cookies will not usually contain your personal data. Although we may obtain information about your computer [or other electronic device] such as your IP address, your browser and/or other internet log information, this will not usually identify you personally. In certain circumstances we may collect personal information about you - but only where you voluntarily provide it (eg by completing an online form).

In most cases we will need your consent in order to use cookies on this website. The exception is where the cookie is essential in order for us to provide you with a service you have requested (eg to enable you to put items in your shopping basket and use our check-out process).

Your Consent

If you visit our website when your browser is set to accept cookies, we will interpret this as an indication that you consent to our use of cookies and other similar technologies as described in this Privacy Policy. If you change your mind in the future about letting us use cookies, you can modify the settings of your browser to disable cookies completely.

Third-party cookies

We work with third-party suppliers who may also set cookies on our website, for example (specify, eg Facebook, Twitter, YouTube and Adobe Flashplayer which we use to display video content). These third-party suppliers are responsible for the cookies they set on our site. If you want further information please go to the website for the relevant third party. You will find additional information in the table below.]

Transfers of data out of the EEA

15. When you engaged our services, you agreed that we may transfer your personal data to entities such as programmers and developers who are based outside the European Economic Area and who are necessary for us to provide our services to you. Rest assured that we will always ensure any transfer is subject to appropriate security measures to safeguard your personal data.

Your rights

16. You have the right, subject to the payment of a small fee (currently £25 GBP) to request access to personal data which we may process about you. If you wish to exercise this right you should:

    put your request in writing

    include proof of your identity and address (eg a copy of your driving licence or passport, and a recent utility or credit card bill)

    attach a cheque in the amount of £25 made payable to Simon M Warner.

    specify the personal data you want access to, including any account or reference numbers where applicable.

17. You have the right to require us to correct any inaccuracies in your data free of charge. If you wish to exercise this right you should:

    put your request in writing

    provide us with enough information to identify you (eg account number, username, registration details)

    specify the information that is incorrect and what it should be replaced with.

18.You also have the right to ask us to stop processing your personal data for direct marketing purposes. If you wish to exercise this right you should:
put your request in writing via our contact form and simply write "unsubscribe me" and provide us with information to identify you (eg account number, username, registration details.)

19.if your objection is not to direct marketing in general, but to direct marketing by a particular channel (eg email or telephone) please specify the channel you are objecting to..

Our contact details

20. We welcome your feedback and questions. If you wish to contact us, please send an email or call us. Our offices are at English Exams Doctor, Fairchild House, Redbourne Avenue, London, N3 2BP

21. We may change this privacy policy from time to time. You should check this policy occasionally to ensure you are aware of the most recent version which will apply each time you access this website.

© Copyright 2017 Simon M Warner - All Rights Reserved

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